Salesforce Implementation, Consulting & Software Solutions

Service-Now Development

Service-Now Development

Pletra Technologies is your trusted partner for ServiceNow implementation and optimization. We leverage the power of the ServiceNow platform to streamline your IT operations, enhance customer service, and drive digital transformation.

Our comprehensive ServiceNow services include:

  • Implementation and Customization: Tailored ServiceNow deployments to align with your specific business requirements.
  • Integration: Seamlessly connecting ServiceNow with your existing systems for a unified platform.
  • Workflow Automation: Streamlining processes and reducing manual effort through automated workflows.
  • IT Service Management (ITSM): Improving IT efficiency and service delivery with ITSM best practices.
  • IT Business Management (ITBM): Optimizing IT investments and aligning IT with business goals.
  • Customer Service Management (CSM): Enhancing customer satisfaction and loyalty through efficient case management.
  • HR Service Delivery: Streamlining HR processes and improving employee experiences.

Pletra’s customer-centric approach ensures that our solutions deliver measurable value. Our team of certified ServiceNow experts works closely with you to understand your challenges and develop tailored strategies to achieve your objectives.

How Does ServiceNow Help?

Simplifies Workflows

By automating routine tasks, ServiceNow frees up employees to focus on more strategic work.

Communication

It breaks down silos between departments, making it easier for teams to collaborate and share information.

Delivers Better Service

ServiceNow enables organizations to deliver faster, more efficient service across IT, HR, and customer support.IT, HR, and service.

Service-Now Development

Provides Valuable Insights

By collecting and analyzing data, ServiceNow helps businesses make informed decisions.

Core Functions of ServiceNow

Workflow Automation

Automates repetitive tasks and approvals.   

IT Service Management (ITSM)

IT Service Management (ITSM)

Manages IT services and support efficiently.

IT Operations Management (ITOM)​

IT Operations Management (ITOM)

Manages IT infrastructure and operations. 

Human Resources Service Delivery (HRSD)​

Human Resources Service Delivery (HRSD)

Streamlines HR processes and employee self-service.   

Customer Service Management (CSM)

Customer Service Management (CSM)

Improves customer satisfaction through efficient case management.