Customer Service
Answer questions, check order status, resolve cases and troubleshoot problems at any hour.
What you get: Faster responses, always-on support and a lower cost per case.
We design, build and launch Salesforce Agentforce agents that answer, resolve and escalate across your website, phone lines and apps. Customers get help instantly. Your team gets its time back.
Talk To Our Agentforce Expert See Our Case StudiesPletraTech is a certified Salesforce implementation partner that designs, builds and manages Agentforce AI agents for customer service, sales and internal support. Our agents answer questions, take action inside Salesforce and hand over to your team when a person is needed, around the clock across your website, phone lines and apps.
Help customers and employees faster while giving your team more time for work that needs a human touch.
Answer questions, check order status, resolve cases and troubleshoot problems at any hour.
What you get: Faster responses, always-on support and a lower cost per case.
Answer calls, retrieve customer history, log notes and hand over to a person when it matters.
What you get: Shorter queues and less time spent on routine calls.
Respond to new leads, answer product questions and book meetings for your representatives.
What you get: Fewer leads going cold and more time for real conversations.
Handle leave requests, policy questions, password resets and access requests.
What you get: Faster internal resolutions and fewer help desk tickets.
Every agent works from the same knowledge and rules. When a conversation needs judgment, it passes to your team with the full history attached, so nobody has to repeat themselves.
Talk To Our Agentforce ExpertFrom selecting the right use case to improving your agents after launch, we support the full journey.
We look at your ticket, call and lead data and pick the first use case worth building.
We make sure your agents have clean, connected data to work from.
We configure agents with the right subagents, actions and instructions, using Agent Script where tighter control is needed.
We connect Agentforce to order systems, ERP and other tools using MuleSoft or custom APIs.
We test real scenarios, set limits on agent access and actions, and prepare your team.
After go-live, we monitor, fix, enhance and continuously improve your agents.
A free consultation to understand your goals, channels and where your team's time is going.
We choose the first use case, check your data and send a proposal with scope, timeline and cost.
We configure the agent, connect your systems, test real scenarios and prepare human handoff and monitoring.
We review conversations, tune the agent and add new use cases when you're ready.
Consulting, implementation, AI and managed support under one roof, so nothing gets lost between vendors.
A certified Salesforce partner since 2018, with experienced implementation teams and certified experts.
Itemized quotes and milestone plans before any work begins.
Add an approved client story here: industry, business problem, what the Agentforce agent handles and the measurable outcome.
See Our Case StudiesAgentforce is Salesforce's platform for building AI agents that handle tasks for customers and employees. An agent understands a request, uses business data to determine the next step, takes permitted action and hands over to a person when needed.
A traditional chatbot often follows fixed scripts. Agentforce agents can reason through requests using available data and take permitted actions, such as updating a case or booking an appointment, within the rules you set.
Cost depends on use cases, channels, data readiness and integrations. After a free consultation, we provide an itemized proposal. Salesforce licensing is separate and will be covered in the proposal.
Starting with one focused use case can be the quickest route to a live agent. We share a milestone-based plan after your discovery call.
We define what the agent can access and do, establish guardrails and handoff rules, and test against real scenarios before launch.
No. Agents handle repetitive work so your people can focus on complex, sensitive and high-value conversations, with relevant context passed to them.
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